Twillory Reviews
3.5
/5.0
2 customer reviews
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reviewers recommend
Twillory
Twillory, known for its dress shirts and casual wear, is rated 3.5 out of 5. The rating reflects how professionals and style-conscious individuals view their experience with Twillory. Reviews of Twillory are verified before publication.
How would you rate Twillory?
2 Reviews on Twillory
by Wallace131
Sep 15, 2021
Clearly Disorganized, understaffed
TL;DR - paid $400 bucks, got more marketing emails than customer service, a week later and they still couldn't fulfill a simple 4 piece order.
Missed the ship date and I had to chase them for an update.
By the time they finally got back to me two days later (and after having received more marketing emails with absolutely no correspondence) they told me it would be another 48 business hours before they'd even know why my order hadn't shipped.
A week later and I've asked that they cancel my order because after two full business days they haven't even located the product in their warehouse. Took two more business days for them to figure out the order had been sitting with DHL since the day I sent my first followup email.
Customer service was spotty and extremely slow compared to nearly every other clothing company I've ever bought from online. They blamed customers for that, saying, " [We] have been dealing with a higher than usual email traffic in the past few weeks thanks to customers like yourself".
Missed the ship date and I had to chase them for an update.
By the time they finally got back to me two days later (and after having received more marketing emails with absolutely no correspondence) they told me it would be another 48 business hours before they'd even know why my order hadn't shipped.
A week later and I've asked that they cancel my order because after two full business days they haven't even located the product in their warehouse. Took two more business days for them to figure out the order had been sitting with DHL since the day I sent my first followup email.
Customer service was spotty and extremely slow compared to nearly every other clothing company I've ever bought from online. They blamed customers for that, saying, " [We] have been dealing with a higher than usual email traffic in the past few weeks thanks to customers like yourself".
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by Ray692
Sep 07, 2020
No chemicals
I usually get a rash on my neck when wearing non-iron shirs so I was excited to learn Twillory doesn't make theirs with formaldehyde. I don't know what they use, but the non-iron effect seems to be the same and I don't get any side effects from their shirts. Definitely will be back
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